LXY Point Help Center

What is LXY Point?

LXY Point is a membership loyalty program that allows you to earn points from purchases at participating merchants and services. You can redeem your accumulated points for exclusive discounts, free items, and special privileges.

How do I register for membership?

1. Select the “Register” menu
2. Enter your mobile phone number and required details
3. Enter the OTP code received via SMS
4. Verify your information and confirm registration
5. Start earning and redeeming points immediately once verified

Is membership registration free?

It is completely free of charge. Registration and account usage have no membership fees.

Do new members receive welcome points?

New members who successfully register and verify their mobile number will receive 30 Welcome Points.

* Welcome points are limited to one time per person and mobile number, and may carry specific expiration terms.

Is it necessary to register before making a purchase?

We strongly recommend registering and providing your member account prior to payment so the system accurately credits your points.

How do I earn points?

For Green House merchant, members earn points at the rate of: Every net purchase of 25 THB = 1 Point

Members must provide their phone number, present Member QR Code, or specify account before payment.

Which amount are points calculated from?

Points are calculated from the actual net amount paid after deducting discounts, coupons, and other benefits.

Can remaining purchase fractions be carried over?

No. Points are calculated based on full increments of 25 THB, and remaining fractions under 25 THB will not roll over.

When will points be credited to my account?

Generally, points are credited immediately after payment. Some transactions may take up to 24 hours to process.

Do purchases via food delivery services earn points?

It depends on delivery channels and participating promotions. Please verify terms before ordering.

Can one receipt earn points for multiple accounts?

No. A single receipt can record points to only one member account.

Can an existing receipt be used to earn points again?

No. Each receipt or purchase transaction can only be used to accumulate points once.

Paid but points not credited, what should I do?

Verification Steps:

1. Ensure you are logged in with the correct mobile number
2. Check the “Points History” menu
3. Allow up to 24 hours for system processing
4. If points are still missing, contact support team with proof of purchase

Data to prepare: Registered mobile number, purchase date & time, store name, net amount, receipt photo.

* We recommend reporting within 7 days from purchase date.

Points received do not match purchase amount, what should I do?

Points may be calculated from net total after discounts or exclusions. Contact support team with your receipt if issues persist.

Can retroactive points be requested?

Requests can be submitted within merchant designated timeframes with verifiable payment proof.

Why were points deducted or negative balance shown?

Points may be adjusted when transactions are cancelled, items returned/refunded, or duplicate records detected.

How do I redeem points?

1. Log in to your LXY Point account
2. Select “Privileges” or “Redeem Points” menu
3. Choose desired reward and check required points
4. Click confirm when present at store or prior to payment
5. Present QR Code or privilege code to staff

What privileges are available?

Participating Green House Privileges:

• 40 Point: 1 Free Ice Cream Cone/Scoop
• 50 Point: 1 Free Americano Cup (Hot/Iced)
• 100 Point: 10% Discount (Min spend 500 THB, max discount 200 THB)

When points are redeemed, when are they deducted?

Points are deducted immediately upon successful redemption, deducting points nearest to expiry first.

Can redemption be cancelled and points refunded?

Confirmed redemptions cannot be cancelled or converted back to points unless caused by system technical errors.

Can points be redeemed for cash?

No. Points have no cash value and cannot be withdrawn or exchanged for cash.

Can points be used with other promotions?

Generally redemptions cannot be combined with other promotions unless explicitly stated.

Can multiple privileges be used on the same receipt?

Generally limited to one privilege per receipt unless specified otherwise.

Do free reward items earn additional points?

Items redeemed entirely with points will not earn points. Discount redemptions earn points on net amount paid.

Do points expire?

Yes. Regular and promotional points may carry different expiration periods. Check under My Account > My Points.

When do 30 Welcome Points expire?

Welcome points may have specific validity periods displayed in your points breakdown.

Can expired points be refunded?

No. Expired points are automatically deducted from your account and cannot be refunded.

Will there be notifications before points expire?

Reminders may be sent via website, PEEP SHARE App, SMS, or email. Members should check expiration dates regularly.

Can I change my phone number?

Phone number change requests can be made via Account Settings or Support Team following identity verification.

Didn't receive OTP code, what should I do?

Check phone number, signal, SMS inbox, and wait before re-requesting. Never disclose OTP codes to anyone.

Can I use the same account on multiple devices?

Yes, but OTP verification may be required when logging in from a new device.

Can I have more than one account?

Each member should hold only one account. Duplicate accounts may lead to point clawback or suspension.

Can points from two accounts be merged?

Account merging is evaluated case-by-case upon proving ownership of both accounts.

Can points be transferred to another person?

Transfer is allowed only via official system transfer features. Outside trading is prohibited.

How do I close my account?

Contact support team to request closure. Unused points will expire upon closure.

How should I keep my account secure?

Do not disclose OTP/PIN, do not share redemption QR screenshots, avoid untrusted links, and log out on shared devices.

Will LXY Point request OTP via phone or chat?

NO! Staff will never ask you for your full OTP, password, or PIN under any circumstances.

Found unauthorized point redemptions, what should I do?

Contact support team immediately with your member number, transaction details, and evidence.

Are promotions identical for all members?

Not necessarily. Privileges may vary based on merchant, branch, time period, or purchase history.

Where can I check promotions?

Check Homepage, “Privileges” menu, “Promotions” menu, PEEP SHARE Official Account, or store media.

Can promotions change?

Promotions are subject to change based on timeframe, quota, or stock availability as announced.

What data does LXY Point collect?

We collect necessary data including Name, Mobile Number, Email, Birthday, and Points/Transaction history. See Privacy Policy.

Is marketing consent mandatory?

No. You can register, earn points, and use privileges without consenting to marketing communications.

How do I opt out of promotional messages?

Opt out via Settings menu, PEEP SHARE , email unsubscribe links, or Support Team.